How do QR codes work?

How do QR codes work?

Ownership & security

  • Locked at allocation: When codes are allocated to your account (sign-up, upgrade, top-up), they become owned by you immediately.

  • Only your account can scan/view contents for those codes. Others will see Access denied.


Assigning a code

  • During Store flow you’ll be prompted to Scan to assign a NEW CODE.

  • Or go Scan → Assign Code, select Location/Room/Box, Scan Code → Assign.


Resend/download code sheets

  • QR codes tab → toggle Assigned/Unassigned, Select codes → Download codes (code sheet will be emailed to you)


Top-ups

  • Buy one-off 5/10/15/25 code packs from QR codes → Buy More Codes (no plan change).

  • Only QR codes can be topped up; Location/Room/Box/Item limits follow your plan.


Printing & placing

  • Download and print as stickers or labels (see “Print & place QR labels”).

  • Keep codes visible on the box lid or front, not on the bottom or inside.


Troubleshooting

  • Access denied: Code is not owned by your account. Use one of your codes.

  • Camera won’t open: Check browser camera permission.

  • Didn’t receive welcome codes: Resend from QR codes page. (Let us know by reporting a bug)

  • Code won’t scan: Clean lens/label; ensure good light; reprint if damaged.


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      1. Navigate to your codes section on the far right of your bottom menu bar. 2. Select the codes you wish to download (You can select as many assigned or unassigned codes, or a mix of both, as you like) 3. Click download. 4. Select the number of codes ...

    • How to I resend my QR codes from the app?

      Go to the QR codes tab via your bottom navigation bar. Toggle Assigned/Unassigned, Select one or more codes. Tap Download Selected Codes (PDF) or Email a sheet of the selected codes to your registered email.

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      You are free to buy a top-up code pack at any time, provided that the pack you choose will not cause you to exceed the code limit of your current plan. If you find that the pack you are trying to buy is not selectable, this is because your current ...

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    • How does security and data protection work?

      Data is protected in transit and at rest. Rest assured that all your personal information is encrypted and secured. We will not share your information with any third parties without your consent. QR code security: codes are locked to your account at ...