What are the support hours and response times?

What are the support hours and response times?

  • Contact: support@boxclvr.co.za.

  • We aim to reply within 1 business day for normal requests and faster for urgent scanning/login issues. If your request is time-sensitive, include “Urgent” in the subject.


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    • What if i need more than Premium? (Enterprise plan)

      If you need higher limits, integrations, or custom SLAs, contact us: support@boxclvr.co.za. Tell us roughly how many Locations, Rooms, Boxes, Items, QR codes you expect and we will be in touch with structuring a custom plan to meet your needs.

    • How do I request a feature or report a bug?

      Email support@boxclvr.co.za with: Subject: Feature request / Bug report What happened / what you need Steps to reproduce (for bugs) Screenshots or a short screen recording (optional)

    • What do I do if i don't receive the email? (verification, password reset, QR sheets)

      Check Spam/Junk/Promotions. Add support@boxclvr.co.za to contacts/allow-list. For QR code sheets, resend from QR codes page (Select → Email). Still missing? Contact support@boxclvr.co.za with your account email.

    • Where do I see information on service status and incidents?

      For service incidents and maintenance updates, we’ll post notices in-app and via email when appropriate. If something looks off, contact support@boxclvr.co.za. We have so much planned for BoxClvr, we hope you are as excited as we are to see what is ...

    • How do you protect my privacy? (POPIA/GDPR)

      You may request access, correction, portability, or deletion of your personal data. Email support@boxclvr.co.za) Use the subject: POPIA/GDPR request and include your account email. We’ll verify your identity and respond as soon as we can.