How do I request a feature or report a bug?

How do I request a feature or report a bug?

  • Email support@boxclvr.co.za with:

    • Subject: Feature request / Bug report

    • What happened / what you need

    • Steps to reproduce (for bugs)

    • Screenshots or a short screen recording (optional)


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    • What are the support hours and response times?

      Contact: support@boxclvr.co.za. We aim to reply within 1 business day for normal requests and faster for urgent scanning/login issues. If your request is time-sensitive, include “Urgent” in the subject.

    • How do you protect my privacy? (POPIA/GDPR)

      You may request access, correction, portability, or deletion of your personal data. Email support@boxclvr.co.za) Use the subject: POPIA/GDPR request and include your account email. We’ll verify your identity and respond as soon as we can.

    • Refunds and Money Back Guarantee

      We are so confident in BoxClvr that, should you not be satisfied with your paid plan experience, we will offer you a full refund for your last month of use. All you need to do is send an email to support@boxclvr.co.za with the subject 'Refund ...

    • How do I troubleshoot common problems?

      Camera won’t open / black screen: Check browser/app camera permissions; close other camera apps. Access denied after scanning: The QR isn’t owned by your account; use one of your codes. Didn’t receive QR code email: Check Spam; resend from QR codes ...

    • What do I do if i don't receive the email? (verification, password reset, QR sheets)

      Check Spam/Junk/Promotions. Add support@boxclvr.co.za to contacts/allow-list. For QR code sheets, resend from QR codes page (Select → Email). Still missing? Contact support@boxclvr.co.za with your account email.